Automatic Callback Instructions

How to use:

  • When you hear a busy signal, press and release the switch-hook*. Listen for a special tone.
  • If you have already hung up, lift the handset and listen for a normal dial tone.
  • Press *66.
  • If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
  • A special callback ring alerts you if the line becomes free. (some phones ring normally).
  • Lift the handset to automatically place the call.

 

To cancel Callback request:

  • Depress the switch-hook and release. Listen for a special dial tone.
  • If you have already hung up, lift the handset and listen for a normal dial tone.
  • Press *86.
  • Listen for the confirmation tone or announcement. Hang up.

 

Note:

  • To start the 30-minute clock, repeat steps 1-4 under “How to use.”
  • Automatic Callback can check as many as 31 busy lines at once for you. To know which call is being completed, you must subscribe to Calling Number service.
  • Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call services have been activated.

 

*The switch-hook is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

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