Careers

Customer Service/Retail Sales Consultant

 

Breda Telephone Corporation d/b/a Western Iowa Networks is looking for a full-time Customer Service/Retail Sales Consultant for the Carroll, IA office.

Responsibilities include:

  • Assist customers with questions on telephone, cable, Internet, and/or cellular services.
  • Respond to customers calling in for new service, changes to existing service, or trouble with service.
  • Answer any general questions regarding services and troubleshoot basic customer problems in these fields.
  • Assist customers with questions on their billing accounts.
  • Program/Reprogram cellular phones and activate customer accounts.
  • Provide exceptional customer service to new customers, existing customers, and potential customers.
  • Answer telephones and handle calls promptly
  • Serve all customers with problems or questions relating to all services.
  • Direct calls and customer questions to appropriate department.
  • Serve all customers with problems or questions relating to Phone, Cable, Internet, and/or Cellular.
  • Keep abreast of the company’s services provided and related technology in order to provide accurate answers to customers.
  • Telemarket for prospective customers
  • The work schedule is 10:00 a.m. to 6:00 p.m. Monday through Friday and a rotating schedule for working Saturdays.

Experience/Skills required:

  • Experience in Customer Service and/or Retail Sales Preferred
  • Knowledge of Telecommunications Beneficial
  • Cellular Industry Experience Beneficial
  • Excellent Written and Verbal Communication Skills Required
  • Experience with Innovative Systems Software a plus

Additional Information:

  • Company offers competitive wages and an attractive benefit package
  • Pre-Employment Drug Screen required
  • Breda Telephone Corp. is an Equal Opportunity Employer (EOE)

 

Contact:    Diane Miller, Human Resource Manager

Telephone:  (712) 673-2311

Fax:         (712) 673-4281

E-mail:      dmiller@westianet.com

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