COVID-19 Response


 

March 25, 2020

Due to our lobby being closed we wanted to make sure our US Cellular Prepaid customers had another option to refill!
1. Dial #ADD or 611 from your U.S. Cellular® phone or call 888-944-9400.
2. Enter your credit, debit or prepaid card information or have a Customer Service Representative assist you. 
 

 

March 23, 2020

To give our customers another avenue to contact us, you can now text us at 712-775-2946 between 8am-4:30pm M-F. We hope this makes things more convenient for many.

 


 

March 23, 2020

To help support the health of our customers, employees and community, our lobbies at our Breda, Carroll & Denison locations will be closed until further notice. We will still be serving customers over the phone and via email. 888-508-2946 or customerservice@westianet.com.

We have also suspended any service installations that require us to go into a customers home until further notice as well. Thank you!

 


 

March 19, 2020

For the safety of our customers and employees, please use our drop box for your WIN services payments instead of bringing them inside. Our Carroll drop box is in the back of the store near our employee entrance, in our driveway in Breda, and right next to the entry door in Denison. Thank you!

 


 

March 17, 2020

To help keep our customers and employees safe, we'd like to invite you to sign up for our e-Bill, AutoPay or both.  This would save you from having to stop into our office.  Call 888-508-2946 and we'll get you all set up over the phone.

 

 

 


March 17, 2020

Dear Valued Customer,

The safety and well-being of our customers and employees is very importance to us.  We want to assure you that we are actively monitoring the COVID-19 (the coronavirus) situation and taking the necessary steps to maintain our operations, while keeping our customers and associates safe and connected.

During this time of uncertainty, we want to be a resource and provide tips and information that can help ensure the health and safety of you, your family, friends and co-workers.

Recent studies have found that coronaviruses can possibly last on surfaces such as metal, glass or plastic for two hours and up to nine days. Therefore, we encourage you to take precautionary measures and regularly clean your wireless devices, tablets, computer mouse and keyboard as well as the surfaces you come in contact with regularly. The Center for Disease Control and Prevention (CDC) suggests that people clean all “high touch” surfaces, such as these on a daily basis.

For our cellular customers AppleSamsung, and Google have tips online on how to properly clean their devices, and we recommend wiping devices frequently with a soft, slightly damp lint-free cloth. We also encourage you to not share your phone with other people and keep it out of restrooms. While these tips take on a higher importance now, they can be used year-round to help keep your devices clean and germ-free.

We have advised our retail associates to not share their personal phones and to wash their hands routinely throughout the day.  We invite our customers to conduct their business with us over the phone or via email whenever possible.  Our customer service teams are available via phone at 888-508-2946, or via email at customerservice@westianet.com.

If you do need to come in to one of our locations, we urge you to use our hand sanitizer when you come in.  We would like to assure you that we are taking the necessary steps to maintain a clean office environment for our customers and employees.

Our technicians will also be taking the proper steps while coming to our customer’s homes as well.  They will be properly cleaning their hands, tools, etc. before and after entering homes and wearing gloves whenever possible.

We are tracking updates issued by the CDC and the World Health Organization (WHO) to ensure that we are taking any required actions. We are well prepared to make necessary adjustments to ensure the health and safety of our customers, associates and business partners.

We are committed to providing you an excellent experience, while keeping health and safety a top priority. Thank you for choosing us as your service provider.

Sincerely,

Jeff Roiland

WIN CEO

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